I thought the last reset helped but then 15 minutes later, I see a new device has connected to my WiFi. The xfinity Public WiFi setting is disabled and has been from the beginning. I was seeing close to 16 devices connected to my internet when I only have an iPhone and two laptops. It didn’t so I called the number and I was on the phone with someone for two hours trying a multitude of things from resetting the modem/router device, changing the network name, changing the password, etc. They were really confused and told me to go unplug the modem and log out of the app and see if that works. But Then today I decided to go into the store to ask about it. It showed up as 0% usage so I didn’t think much of it. A week ago I noticed on the Xfinity app that all these devices were connected to my internet. I got the internet through Xfinity and I’m renting their router & modem device (all in one). Hi guys! I just moved into a new place two weeks ago.
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